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  • What is GSM?
    GSM (Global System for Mobile Communications) is a cellular standard of service used across the planet. Most of the world's cellular service is GSM making it relatively easy to travel from country to country with your own cell phone and number.
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  • What is a SIM card?
    The SIM (Subscriber Identity Module) card also known as a "smart chip" is basically the "brain" of the phone, providing cellular service as well as many other functions including call history, voice mail and text. SIM cards are the size of a credit card but they have a pop-out chip about the size of a postage stamp which fits into all modern GSM phones. The SIM is embedded with circuitry and when inserted into a GSM cell phone provides wireless phone service on a particular GSM
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  • What is a locked phone?
    A locked phone is one that has been altered in order to use only one particular cellular provider (for example: T-Mobile, Vodafone or Cingular). An unlocked phone is one where any restriction has been removed and can thus accommodate any SIM card. Many handsets are not locked. Some handsets however are "locked" by the supplying network to operate with their specific network SIM card. The easiest way to find out if your handset is locked is to borrow a different network SIM card from a friend and fit it to your handset. If you see any of the following messages your handset is probarbly locked: SIM Card Not Accepted Enter Restriction Code Enter Special Code Enter Subsidy Code Enter Subsidy Password If you need your handset unlocking, you have 3 options: 1. Visit our unlocking partner site to unlock your handset on-line (There is a charge for this service). 2. Visit you local retailer or service centre to unlock your handset. Prices will vary so we advise you to call in advance and ensure they can unlock your particular model. 3. Contact your usual network provider. They can usually provide this service but it tends to be more expensive than the options above and may involve sending your phone away. Remember, once your handset is unlocked you are free to use a GSM SIM card as many times as you like - so you can continue to make massive savings on your calls in the future! It is not illegal!
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  • How good is coverage?
    The Global SIM service operates in 175 countries around the world on over 400 networks. This means that in many countries you can actually make and receive calls on more than one network. The Global SIM will normally automatically select the strongest signal but it may be possible to manually select another network if required. The available network list will be displayed in your handset if you select 'manually search networks' (or something similar) via your handset menu. Whichever of the available networks you choose, the call rates will always be the same.
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  • What are PIN & PUK numbers?
    Some prepaid SIM cards have a security mechanism in place that requires the subscriber to enter in a PIN (personal identification number) code every time the GSM cell phone is turned on. When a PIN code has been assigned it is important not to forget this code. If you enter the PIN code incorrectly into the phone 3 times in a row then your GSM cell phone will display a Blocked message on its LCD. When this occurs you will then be required to unblock your phone using the PUK code. If you enter the PUK phone incorrectly 10 times in a row you will block your SIM card indefinitely. All phones have a different set of procedures to unblock and you will need to consult your GSM cell phone manual when this occurs. We strongly suggest that if you have the PIN-check feature enabled on your SIM card, that you turn it off. Please consult your phone manual's index under the "security" or "lock" section if unsure how to disable PIN-check.
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  • How do I install a SIM card?
    Turn the phone over and remove the battery cover and battery. Remove the existing SIM Card and replace it with the Albion-IT Lo-call SIM, making sure to use the locking mechanism of your phone to hold it in place.
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  • Is it like a calling card?
    Not at all. Calling cards are used to make outgoing calls via public phones or landlines so you can be billed. Of course, nobody can call YOU if you have a calling card. SIM Cards enable GSM handsets to make and receive cellular calls.
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  • I currently have a GSM phone will it work overseas?
    It might, however, chances are the phone is "locked" to the service carrier you are using. Using it overseas will mean incurring roaming charges between 50p and 3.00 per minute, depending on your destination. Replacing the existing SIM with any other will cause that handset to not function. It will first need to be "unlocked" before using a Lo-call SIM.
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  • What is a global SIM card?
    Global SIM cards allow a user to make and receive calls in mulutple countries without paying expensive roaming charges - usually saving up to 80% compared with using your usual service while traveling. The Albion-IT Global SIM card works in 175 countries using over 400 local Network Operators making it a robust solution for multi-country travel. The call charges are straightforward and published on our website so that you always know how much a call will cost you. Base call rates and initial credit is in pounds stirling () and may be converted to other currencies on this website. The service is prepaid - so you add call credit in advance with no hidden charges - no monthly or annual fees and no call set-up or access charges. Other options may be available upon request and credit check. And best of all, unused call credit never expires - so you can use the service year after year!
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  • How can I transfer my phone contacts?
    We recommend that you always keep a copy of your phone contacts. There are many low cost applications available which can be installed on a PC which allow this to be done. When you save a contact on your usual phone, it can be stored to either the handset memory or to the SIM memory so we suggest that you make sure both memories are backed up. You now need to transfer contacts to your new Global SIM card. A really easy way of doing this is to use a Data Bank. This is a SIM card reader/writer that acts as a portable data bank for your mobile phone numbers without the need for a PC. Simply, insert your SIM card to make a copy or backup and transfer your contacts to your new card.
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  • How do I activate my SIM card?
    The Albion-IT Lo-call Global SIM card is pre-activated - so no need to do anything, simply fit into your compatible GSM handset and start using the service. Unlike many other similar providers, unused call credit on your Global SIM card never expires so you can use the service year after year.
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  • Can I call or text anyone?
    YES. You can call and text anywhere in the world - there are no hidden charges; our rates are the same for calls to fixed or mobile numbers.
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  • How do I make a call?
    The Albion-IT Lo-call Global SIM card uses a clever process called 'call back'. It is a little different to how you would usually make a call on your mobile phone, but is really easy to use. Effectively, after dialling the number you want to call, our system calls you back within seconds and your handset will ring - answer it as usual and that is it, you are connected. Every time you make a call: 1. Dial the number using the full international code (even if you are in that country). For example, to dial a UK number from anywhere in the world you will need to dial 00 44 then the number minus the first 0. 01234 567 890 becomes 00 44 1234 567 890 or +44 1234 567 890 2. Your handset will display a Calling... message 3. Within a few seconds your handset will ring 4. Answer the call as usual and you are connected
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  • I get the message 'call barred' or 'resticted number' - what does this mean?
    If you see the message 'Call barred', 'Restricted number' or 'Check operator services' it is because some handsets have software that means the way you can make a call requires a different dialling procedure. This is called Menu Calling. To make calls using this method, first locate the SIM Menu option in your phone: Nokia: the last item on the Main menu Sony Ericsson: in the Connectivity menu Motorola: in the Office Tools menu Samsung: in the Applications menu Siemens: in the Main or Extras menu If your phone uses icons, look for the icon.
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